1. Where do I send my financing payments?
Answer: All our financing is through Wells Fargo & TD Ameritrade. You should receive a statement in the mail from them the month following your purchase. Please note that this statement will come in a rather plain looking envelope. If you haven’t received a statement feel free to contact Sharon Krasne @402-721-2777.
2. I just got a statement in the mail from your store, what does this mean, whom can I contact?
Answer: This means that our records indicate that you have a balance that was not paid prior to delivery and is past due. If you feel you have received this notice in error or you have any questions please contact Sharon Krasne (402) 721-2777.
3. Do you have layaway plans available?
Answer: We do not offer layaway plans, but we do regularly offer a variety of financing options, often at no minimum purchase and zero interest. For information on regular financing options and special financing offers please contact us at (402) 721-2777
4. What is your pricing policy if the same product is available at another store for less money?
Answer: We make every effort to offer the highest level of quality at the most competitive price around. If you feel that another store has a better price on a product you purchased or are looking to purchase from Krasne’s, we will make every effort to match the competitor's price. Please note that we will need to confirm that our competitor’s product is in fact the same item(s) as ours.
5. What kind of warranty comes with your furniture?
Answer: Warranty duration and terms of coverage vary from manufacturer to manufacturer. This is why we encourage our customers to invest in one of our extended/supplemental protection plans. If your warranty is a concern for you please ask your sales professional for the manufacturer warranty terms.
6. Do you have full service delivery?/ what can I expect from your delivery service?
Answer: Our delivery means “white glove” service! Kick back and relax while our delivery specialists do the work. If you need existing items moved or removed to make way for your new furniture just let us know and we will take care of it. Extra fees may be required depending on item(s).
7. I lost my receipt and I have a warranty issue. Does Krasnes have a copy?
Answer: We can typically retrieve receipts from 5 years back or more recent with little problem. If your purchase was made more than 5 years ago we will go to every effort to retrieve your information.
8. What is your return policy?
Answer: If you need to return an item please contact us at 402-721-2777 within 7 days of receipt for a return authorization. Merchandise is returnable for re-selection, store credit or refund. Refunds will be charged a re-stock fee and/or pick up fee, assuming the product is in perfect condition. We do not accept unauthorized returns. Credit card refunds will be processed immediately after we receive the merchandise. Refunds on other payment types may take up to 14 days to process.
Purchases of the following items are non-returnable once the product leaves our store: bedding, mattress pads, pillows, ready-to-assemble furniture, special order merchandise, shipping/delivery/labor charges and items from our flooring department, Discount Den and Bargain Basement.
9. What if an item I received from delivery is damaged?
Answer: All merchandise will be shipped from our warehouse, not the manufacturer. This allows our experts to carefully inspect the product before delivery to your home. However, before signing your delivery receipt, please take time to inspect the furniture for flaws, defects, scratches, ect. Your signature is an acknowledgement that the delivery is satisfactory. In the rare event that your merchandise arrives damaged, please make a notation on the delivery receipt and contact us immediately at 402-721-2777.
10. Does Krasne’s do on-approval items?
Answer: We allow our customers to take accessories on-approval to see if they fit within their home environment. We do ask for payment in full prior to our customers taking the item(s). Rugs, lamps, table-top accessories, greenery and artwork can be taken out on-approval. You may keep the item in your home for 3 days. If it does not work out, it must be returned in perfect condition, and we will gladly refund your money or credit card.